ESTABLISHMENT OF ONLINE GRIEVANCE REDRESSAL MECHANISM

As per the AICTE  Regulations,2019 (vide F.No.1101/PGRC/AICTE/ Regulation/2019 dated 07.11.2019), and with the approval of the Governing Body (GB), Ashaa Kirann Engineering School, Khordha has constituted a Student Grievance Redressal Committee (SGRC).

The primary objective of the committee is to address and resolve grievances of students and their parents in a fair, transparent, and  time-bound manner.

Students and their parents are encouraged to submit their grievances online. All submitted grievances will be reviewed by the Grievance Redressal Committee (GRC), headed by the Principal. Appropriate action will be taken, and the decision of the committee will be communicated to the complainant in due course.

Nature of Grievances

The grievances may include, but are not limited to, the following issues:

• Admission made contrary to merit
• Irregularities in the admission process
• Withholding or refusal to return original certificates
• Demand for excess fees beyond prescribed limits
• Breach of reservation policy
• Complaints of discrimination (SC/ST, OBC, Women, Minorities, or Persons with Disabilities)
• Non-payment or delay in disbursement of scholarships
• Delay in conduct of examinations or declaration of results
• Withholding of student amenities and facilities
• Denial of quality education
• Non-transparent or unfair evaluation practices
• Harassment or victimization of students, including sexual harassment
• Issues related to refund of fees upon withdrawal of admission

Student Grievance Redressal Committee (SGRC)

The Student Grievance Redressal Committee (SGRC) consists of the following members:

• Principal – Chairperson
• Three Senior Faculty Members – Nominated by the Principal
  
  • At least one female member
  • At least one member from SC/ST/OBC category
• Student Representative (Special Invitee) – Nominated by the Principal based on academic merit, sports excellence, or co-curricular achievements

The Student Grievance Redressal Committee (GRC) comprises the following members:

• The member shall hold the office for a period of Two years. The GRC shall meet as and when requires and assess the merit of the complaint. The decision of the GRC will be intimated to the complainant through email / SMS / hosted in the website. In case of any false / frivolous complaint, the GRC will take appropriate action against the complainant.